PRIVACY POLICY

Privacy Policy

Last Updated: July 2026

At DND Active ("DND", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.dndactive.com or purchase from us.

If you have any questions about this Privacy Policy, please contact us at:

Email: support@dndactive.com

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

Device Information

We may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Website usage and browsing behaviour

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Prevent fraud and protect our business

  • Improve our website and customer experience

  • Send marketing emails and SMS (only if you have opted in)

  • Comply with legal obligations

Marketing Communications

If you subscribe to our mailing list or SMS updates, we may send you:

  • New collection announcements

  • Pre-order and restock notifications

  • Promotions and exclusive offers

  • Brand updates

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or replying STOP to SMS messages where applicable.

Payment Information

We do not store your full payment card details.

Payments are securely processed through trusted third-party payment providers using industry-standard encryption.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyse website traffic

  • Personalise your shopping experience

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Sharing Your Information

We only share your information where necessary to operate our business, including with:

  • Shipping and logistics providers

  • Payment processors

  • Website and eCommerce providers

  • Marketing and email service providers

  • Analytics providers

  • Government or legal authorities where required by law

We do not sell your personal information to third parties.

International Transfers

As DND Active ships internationally and works with trusted service providers around the world, your personal information may be processed or stored outside your country of residence. We take reasonable steps to ensure your information remains protected.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While no online transmission is completely secure, we continually work to safeguard your information using recognised security practices.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent to marketing communications

  • Request a copy of your personal data where applicable

To exercise any of these rights, please contact us at support@dndactive.com.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment providers and shipping partners. We are not responsible for the privacy practices or content of these third-party websites.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or services. Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

DND Active
📧 support@dndactive.com

We aim to respond to all privacy-related enquiries as soon as reasonably possible.