Privacy Policy

Last updated: 21 July 2026

DND Active ("DND Active", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how DND Active collects, uses, stores, discloses and protects personal information when you visit or use our website, purchase our products, contact us, subscribe to our marketing communications, or otherwise interact with us.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

DND Active is the business responsible for the handling of personal information described in this Privacy Policy.

Business name: DND Active
Website: dndactive.com
Privacy contact: support@dndheractive.com

If you have any questions about how we handle your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with DND Active, we may collect the following types of information.

Information you provide directly

This may include:

• Full name

• Billing and shipping address

• Email address

• Telephone/mobile number

• Account login details

• Order and purchase history

• Products purchased or considered

• Information you provide when contacting customer support

• Information you provide when participating in promotions, competitions or surveys

• Marketing and communication preferences

• Any other information you voluntarily provide to us

Payment information

When you make a purchase, payment information is processed by our payment providers.

We generally do not store complete credit or debit card numbers on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location

• Pages visited

• Referring website

• Website activity and interactions

• Date and time of visits

• Products viewed

• Shopping cart activity

• Other technical or usage information

We may collect this information through cookies, pixels, tags, analytics technologies and similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Processing payments

• Delivering products

• Providing customer service

• Communicating with you about your orders

• Managing customer accounts

• Responding to enquiries and requests

• Providing and improving our website

• Understanding how customers use our website

• Personalising your shopping experience

• Sending marketing communications where permitted

• Running promotions, competitions and surveys

• Detecting and preventing fraud, abuse and security incidents

• Maintaining the security and integrity of our website and systems

• Complying with legal and regulatory obligations

• Enforcing our terms and policies

• Protecting our rights, property and customers

• Performing other purposes that are reasonably expected in connection with operating our business

Where required by applicable law, we will only collect, use or disclose personal information where we have an appropriate legal basis or permission to do so.

4. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about products, promotions, launches, offers and other DND Active updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the relevant email.

Where applicable, you may also opt out of SMS or other marketing communications using the instructions provided in those messages.

Please note that even if you opt out of marketing communications, we may still contact you with transactional or service-related messages, such as order confirmations, shipping updates, account notifications or other communications necessary to provide services you have requested.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate, secure and improve our website and understand how visitors use it.

Cookies may be used for purposes such as:

• Keeping products in your shopping cart

• Remembering your preferences

• Processing purchases

• Website security

• Analytics and performance measurement

• Understanding website traffic

• Personalising content

• Measuring advertising effectiveness

• Delivering relevant advertising, where applicable

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment or other services to us.

You can manage or disable cookies through your browser settings and, where available, our cookie consent or preference tools. Disabling certain cookies may affect the functionality of our website.

6. Third-Party Services

We may use third-party service providers to help us operate our business and website.

Depending on the services we use, these providers may include:

• E-commerce and website hosting providers

• Payment processors

• Shipping and delivery providers

• Customer service platforms

• Email and SMS marketing providers

• Analytics providers

• Advertising and social media platforms

• Fraud prevention and security providers

• IT, cloud storage and technology providers

• Professional advisers such as accountants, lawyers and other consultants

These providers may receive personal information where reasonably necessary to provide services to DND Active.

We require relevant service providers to handle personal information appropriately and, where applicable, in accordance with contractual or legal requirements.

We do not sell your personal information for money.

7. Advertising and Analytics

We may use third-party analytics and advertising technologies to understand website activity, measure advertising campaigns and help us reach people who may be interested in DND Active.

These technologies may include cookies, pixels, tags or similar tools operated by third parties.

Depending on the services we use, information may be shared with advertising or analytics providers such as [insert actual providers, if applicable].

These providers may combine information collected through our website with information collected through their own services, subject to their respective privacy policies and applicable laws.

8. When We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Payment providers

• Shipping and delivery providers

• Technology and website providers

• Marketing and communications providers

• Analytics and advertising providers

• Customer support providers

• Fraud prevention and security providers

• Professional advisers

• Government authorities, regulators or law enforcement where required or permitted by law

• Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law

We do not disclose personal information to third parties for purposes unrelated to operating our business unless permitted or required by law.

9. International Data Transfers

Some of our service providers may be located outside the country in which you live.

As a result, your personal information may be transferred to, stored in, or processed in other countries.

Where personal information is transferred internationally, we will take reasonable steps required by applicable privacy laws to ensure that your information receives appropriate protection.

The countries in which information may be processed will depend on the third-party services we use.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our products and services

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud and abuse

• Comply with legal, accounting and regulatory requirements

• Enforce our agreements

• Protect our legitimate business interests

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal or regulatory requirements.

Different types of information may be retained for different periods depending on the reason it was collected and our legal obligations.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include appropriate technical and organisational safeguards, access controls, authentication procedures, secure systems and the use of reputable third-party service providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a data breach affecting your personal information, we will take appropriate steps to investigate, contain and respond to the incident and provide notifications where required by applicable law.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information in certain circumstances

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Request information about how your personal information is collected, used or disclosed

• Object to or restrict certain processing

• Request portability of your information where applicable

• Make a complaint about our handling of your personal information

Some rights may be subject to exceptions or limitations under applicable law.

To make a privacy request, contact us using the details provided in the "Contact Us" section below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

15. Complaints

If you have a concern or complaint about how DND Active has handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Privacy contact: [insert privacy email]

We will consider and respond to privacy complaints within a reasonable period and in accordance with applicable law.

Where applicable, you may also have the right to lodge a complaint with the privacy or data protection regulator in your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or wish to make a complaint, please contact us:

DND Active
Website: dndactive.com
Email: support@dndheractive.com
We will handle privacy requests and enquiries in accordance with applicable privacy laws.

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This Privacy Policy applies to information collected through DND Active's website, online store, customer service channels and other interactions with DND Active, unless a separate privacy notice applies.