RETURNS

At DND Active, we produce our collections in limited production runs with scheduled restocks rather than holding ongoing inventory. Because of this, we are currently unable to offer exchanges or store credit.

If your order isn't quite right, we offer refunds for eligible returns.

ELIGIBILITY

To be eligible for a refund:

• Your return request must be submitted within 7 days of receiving your order.

• The item must be returned to us in accordance with our return conditions below.

• Once your return has been received and inspected, your refund will be processed back to your original payment method.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item is faulty or we have sent the incorrect item.

RETURN CONDITIONS

Please take care when trying on your garments.

All returned item(s) must be:

• Unworn and unwashed.

• In their original condition.

• With all original tags attached.

• Returned in their original packaging.

• Free from perfume, deodorant, makeup, fake tan, washing powder, pet hair, stains, or any other marks or odours.

Any item that does not meet these conditions will not be accepted and will be returned to the sender.

FAULTY OR INCORRECT ITEMS

If you believe you have received a faulty item or the wrong item, please contact us within 7 days of delivery with your order number and clear photos. We'll assess the issue and arrange an appropriate resolution where applicable.

NON-RETURNABLE ITEMS

For hygiene reasons, we are unable to accept returns on any items marked as final sale or otherwise stated as non-returnable at the time of purchase.

HOW TO START A RETURN

To request a return, please contact our customer support team within 7 days of receiving your order, including your order number and reason for return.

Once your request has been approved, we'll provide instructions on how to return your item.