SHIPPING & PRE-ORDERS
Shipping Information
At DND, every order is shipped directly from our manufacturing facility. This allows our team to complete a final quality control inspection before dispatch, ensuring your order arrives in the best possible condition.
We ship worldwide using express shipping on all orders.
| Country | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 5–8 Business Days |
| 🇬🇧 United Kingdom | 3–5 Business Days |
| 🇨🇦 Canada | 5–7 Business Days |
| 🇦🇺 Australia | 4–7 Business Days |
| 🇳🇿 New Zealand | 6–8 Business Days |
| 🌍 Rest of the World | 5–12 Business Days |
Please note: Delivery times are estimates and may vary slightly due to customs processing, public holidays, or local courier delays.
Pre-Orders
At DND, all collections are released through limited-time preorder drops rather than being permanently stocked.
This approach allows us to minimise waste, maintain the highest quality standards, and produce only what has been ordered.
The estimated preorder dispatch date will always be displayed on each product page. Once your order has been dispatched, delivery will follow the express shipping timeframes listed in our Shipping Information.
While we strive to dispatch all orders within the estimated timeframe, occasional manufacturing or shipping delays may occur. Should this happen, we will notify customers promptly with an updated dispatch estimate.
If your order contains items from different preorder drops, your order may be held until all items are ready for dispatch.
Pre-Order Changes & Cancellations
As every DND collection is produced specifically for each preorder drop and in limited quantities, all orders are considered final.
Order Cancellations
- Preorders may be cancelled within 24 hours of placing your order.
- After 24 hours, orders cannot be cancelled as production planning has commenced.
Address Changes
- Shipping address changes can be requested within 14 days of placing your order.
- After this period, we cannot guarantee that address changes can be accommodated.
Order Changes
To ensure accurate production and inventory planning, we are unable to make changes to:
- Size
- Colour
- Style
- Items ordered
As our products are manufactured based on preorder demand, these changes cannot be made once an order has been placed.
Lost, Stolen & Delivered Parcels
All DND orders are shipped with tracked express shipping, and proof of delivery is generally provided by the shipping carrier.
A parcel may be marked as delivered when:
- Signed for by the recipient;
- Left at a local post office or collection point; or
- Placed in a location deemed safe by the local courier.
Delivery procedures vary by country and local courier and cannot be guaranteed or specified in advance.
It is the customer's responsibility to provide a complete, accurate and secure shipping address. Once a parcel has been marked as delivered by the carrier, DND Active is not responsible for parcels that are lost, stolen or misplaced after delivery.
If you believe your parcel has been lost in transit before delivery, please contact support@dndactive.com, and we'll happily assist you in opening an investigation with the shipping carrier.
